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Terms and Conditions

Terms and Conditions

Carport Co LLC | (Commercially known as “The Carport Co.”)

KEY TERMS SUMMARY - PLEASE READ CAREFULLY

Before you order, understand these critical points:

WE ARE A DEALER, NOT THE MANUFACTURER

  • We coordinate your order with the manufacturer
  • The manufacturer handles fabrication, delivery, and installation
  • Product warranties come from the manufacturer, not us

LEAD TIMES ARE ESTIMATES, NOT GUARANTEES

  • Typical: 2-4 weeks, but may be longer
  • Weather, materials, and scheduling affect timing
  • Lead time begins when installation site is prepped and ready for installation and buyer has any applicable permits/permissions from any governing body (city/county, HOA, community leader, etc)

DEPOSITS ARE NON-REFUNDABLE AFTER THREE (3) BUSINESS DAYS

  • You have three business days from the day you paid your deposit to cancel for a refund (less processing fees)
  • After three business days, your deposit is earned by us and non-refundable
  • Exceptions: (1) Official denial of a required building permit by your city or county government (denials by HOA, mobile home park, campground, or any non-government entity do not qualify), or (2) delays exceeding two (2) weeks beyond the estimated lead time (see Section 4.4)
  • If you modify your order, your deposit applies to the modified order at current pricing
  • Refunds are less processing fees (outlined in Section 5)

PRICING & MATERIAL COSTS

  • Prices are only guaranteed for a set amount of time and the amount of time is dependent on the manufacturer (see Section 3.5)
  • Only active orders have price guarantees, not quotations
  • Order modifications reset your price guarantee window and require current pricing
  • Our manufacturers reserve the right to change prices at any time due to steel or other building material cost increases

DISPUTES GO TO ARBITRATION IN INDIANA OR TO NATIONWIDE ARBITRATION PROFESSIONAL

  • Disputes go to binding arbitration in Indiana (or virtually with a nationwide arbitration professional)
  • You waive your rights to a jury trial
  • Small claims court is still available

BY PLACING YOUR ORDER OR E-SIGNING, YOU AGREE TO ALL TERMS BELOW.

Full terms follow. Please read completely.

1. BINDING AGREEMENT & ACCEPTANCE

1.1 Agreement to Terms, Electronic Signature & ESIGN Act Compliance

BY PLACING AN ORDER WITH CARPORT CO LLC, YOU ENTER INTO A LEGALLY BINDING CONTRACT AND AGREE TO THESE TERMS & CONDITIONS IN THEIR ENTIRETY.

These Terms & Conditions (this “Agreement”) govern all transactions between you (“Customer,” “you,” or “your”) and Carport Co LLC, commercially known as “The Carport Co.” (“Company,” “we,” “us,” or “our”). By placing an order by any means, you electronically sign this Agreement under the ESIGN Act and UETA.

 

1.2 Universal Applicability

This Agreement applies to ALL orders and transactions with Carport Co LLC, regardless of:

  • Whether a physical contract was signed or executed
  • Method of order placement (telephone, email, text message, in-person, mail, or any other means)
  • Payment method used (credit card, debit card, ACH transfer, wire transfer, check, cash, or any other form)
  • Communication channel or sales representative involved
  • Which manufacturer fulfills your order
  • Geographic location or state of residence
  • Order size or deposit amount

1.3 Orders Placed on Behalf of Another (Agent & End User)

If you order on behalf of another person or entity (the “End User”):

  • You warrant you have actual authority to bind the End User to all terms of this Agreement, including arbitration.
  • The End User is bound as if they signed personally. You and the End User are jointly and severally liable for all obligations.
  • You must provide the End User’s name and property address at time of order.
  • You must provide the End User with a copy of these Terms.
  • You indemnify Carport Co LLC against any claim by the End User that they are not bound.
  • If you lack actual authority, you are personally bound as the End User.

1.4 Modification of Terms

Carport Co LLC reserves the right to update, modify, or amend this Agreement at any time without prior notice. The version of this Agreement in effect on the date you place your order is the version that governs your transaction. Changes do not apply retroactively to orders placed before the modification date.

2. CARPORT CO LLC'S ROLE & BUSINESS MODEL

2.1 Authorized Dealer Status

Carport Co LLC is an authorized dealer and sales representative for steel carport manufacturers nationwide. We are not a manufacturer, fabricator, or installer. Our role: process orders, collect deposits, coordinate with manufacturers, and provide customer service.

2.2 Manufacturing Partners

The manufacturer (assigned based on your location and product) handles fabrication, delivery, installation, and warranties. You will sign a separate Sales Agreement with the manufacturer. If the manufacturer cancels, goes bankrupt, or fails to perform, our maximum liability is your deposit (less any amounts forwarded to the manufacturer)

2.3 No Warranties from Carport Co LLC

Carport Co LLC does not provide any warranties for carports, garages, or any other structure we sell. All product warranties are provided solely by the manufacturer and are governed by the manufacturer’s warranty terms. 

2.4 Affiliate Links & Commissions

Our website may contain affiliate links to third-party products, tools, or services. When you click an affiliate link and make a purchase, we may earn a commission at no additional cost to you. We are not the seller, manufacturer, or provider of those third-party products, and we make no warranties regarding them. You should review the third-party’s own terms and privacy policy before purchasing.

2.5 Direct Manufacturer Relationship

Once your order is submitted to the manufacturer, you enter into a direct contractual relationship with them. The manufacturer will contact you directly regarding:

  • Installation scheduling and coordination
  • Site requirements and preparation
  • Final measurements and specifications
  • Installation crew arrival times

You are responsible for:

  • Responding to manufacturer communications in a timely manner
  • Providing accurate information to the manufacturer
  • Coordinating directly with the manufacturer for scheduling, changes, and issues
  • Following the manufacturer’s instructions regarding site preparation and installation requirements

Carport Co LLC is not responsible for:

  • Delays caused by your failure to respond to manufacturer communications
  • Miscommunications between you and the manufacturer
  • Disputes arising from your direct dealings with the manufacturer
  • Manufacturer errors, misrepresentations, or failures to perform
  • Installation quality, workmanship, or crew conduct
  • Post-installation service, warranty claims, or repairs

While we assist with coordination and customer service, the manufacturer is your primary point of contact for installation scheduling, site requirements, and all installation-related matters.

3. DEPOSIT POLICY & DEALER SERVICES FEE

3.1 What Your Deposit Covers

Your deposit compensates us for the work we begin immediately after you place your order, including:

  • Submitting your order to the manufacturer

  • Reserving your production slot

  • Managing your project from order to installation

3.2 Deposit Applies to Your Balance

Your deposit is not an extra fee—it’s a payment toward your total balance. For example: $10,000 order – $1,500 deposit = $8,500 due at installation

Deposits typically range from 10% to 20% of the total order value.

3.3 When Your Deposit Becomes a Dealer Services Fee

If you cancel after 3 business days from the date you paid your deposit, without qualifying for a refund exception (Section 4), your deposit becomes a non-refundable dealer services fee for work performed. You will not receive a refund, the deposit will not apply to any balance, and you owe nothing further to us or the manufacturer

In that situation:

  • You will not receive a refund of the deposit

  • The deposit will not be applied to any balance (because the order is cancelled)

  • You owe no further amount to us or the manufacturer

3.4 Balance Payments

The remaining balance (total order minus deposit) is paid directly to the manufacturer, not to us, unless otherwise stated in your order confirmation.

3.5 Price Guarantees, Material Cost Adjustments, and Order Modifications

Price Guarantees:

Once the manufacturer fulfilling your order approves your contract, your price is guaranteed for a certain period of time (lengths by each manufacturer detailed below), provided your deposit is paid and installation delays are not customer-caused. Our manufacturers offer the following term lengths for their price guarantee:

  • ACE Steel Carports: 120 days from order date
  • American Steel Carports: 120 days from order date
  • Carolina Carports: 90 days from order date
  • Eagle Carports: 60 days from order date
  • EB Carports/American Carport Pros 30 days from quotation date
  • Quality Carports: 365 days from order date

After Price Guarantee Term Elapses or Material Cost Increases Over 10%:

If installation has not occurred within the price guarantee window due to customer-caused delays (permit delays, site preparation, financing, unavailability, etc.), OR if steel or material costs increase by more than 10%, Carport Co LLC and the manufacturer assigned to fulfill your order reserves the right to adjust pricing or cancel the order.

Customer-caused delays include: permit issues, site preparation delays, failure to provide access, customer unavailability/rescheduling, financing delays, failure to respond to communications, or any delay not caused by Carport Co LLC or the manufacturer.

If pricing adjustment is necessary, you have three options:

  1. Accept the new pricing and proceed
  2. Cancel and receive a deposit refund (less processing fees per Section 5)
  3. Proceed immediately at original price (if ready within 15 days)

Order Modifications:

Any modification to your order (size, style, color, specifications, etc.) resets your price guarantee window to the modification date, and current pricing applies to the modified order.

Deposit Application to Modified Orders:

If you modify your order for any reason (including permit compliance, site requirements, or personal preference), your deposit will be applied to the modified order at current pricing. You are responsible for paying any difference between your deposit and the new order total.

If you choose to cancel rather than proceed with a modified order: Your deposit is forfeited per Section 4.1, unless your cancellation qualifies for a refund exception under Section 4.2 (3-business-day window), Section 4.3 (official permit denial), Section 4.4 (company-caused delays), or Section 4.5 (company cancellation).

Permit modifications vs. permit denials:

If you modify your order to comply with permit requirements (such as reducing size or changing specifications), this is considered an order modification, not a permit denial. Permit denial refunds under Section 4.3 apply only when a government authority issues a final denial that cannot be reasonably remedied.

Right to Cancel:

Carport Co LLC may cancel your order if material costs increase over 10%, customer delays exceed price guarantee window, making original pricing commercially unreasonable, or for other reasons described in Section 4.5. If we cancel, you will receive a refund less processing fees as described in Section 4.5.

4. REFUND POLICY

4.1 General Rule: Deposits Are Non-Refundable

AS A GENERAL RULE, ALL DEPOSITS PAID TO CARPORT CO LLC ARE NON-REFUNDABLE.

There are five (5) exceptions to this, see Section 4.2, Section 4.3, Section 4.4, Section 4.5, and Section 4.6.

4.2 Exception #1: Three (3) Business Day Refund Window

You may cancel within three business days of deposit payment date by emailing [email protected] with “Refund Request – [FIRST NAME] [LAST NAME]”. Refunds are processed within 5-10 business days to the original payment method only.

4.3 Exception #2: Official Permit Denial

If a government authority finally denies your building permit, you will receive a refund if you provide:

  • Official denial letter on government letterhead
  • Proof of timely permit application and good-faith effort
  • Notice to us within twenty (20) business days of denial

Does NOT qualify: HOA denial, voluntary withdrawal, correctable deficiencies you chose not to address, or pre-existing zoning restrictions or setback requirements you should have already been aware of.

You are solely responsible for determining whether a permit is required and for obtaining all necessary permits prior to installation. Carport Co LLC provides no advice, guidance, or assistance regarding permit requirements.

4.4 Exception #3: Delays Exceeding Two (2) Weeks Beyond Original Estimated Lead Time

Once your site is ready, permits obtained, and you notify scheduling, you will receive an estimated lead time for installation. If you receive different estimated lead times from Carport Co LLC and from the manufacturer, the longer estimate controls for purposes of this refund policy.

If installation does start occur within two (2) weeks after the applicable estimated lead time, you qualify for a refund – unless the delay is caused by weather.

Weather delays do NOT count toward the two-week clock. Weather includes:

  • Frozen ground, snow, or ice

  • Heavy rain or flooding

  • High winds, lightning, or severe storms

  • Extreme heat or any conditions making installation unsafe

The two-week clock pauses during weather delays and resumes when weather permits installation.

This refund exception does not apply if delays are customer-caused as defined in Section 3.5, or if you have rescheduled installation per Section 7.2.

4.5 Exception #4: Company Cancellation

Carport Co LLC reserves the right to cancel your order under the following circumstances:

  1. Material cost increases exceeding 10% (as described in Section 3.5)
  2. Manufacturer discontinuation of your ordered product or cessation of service to your area
  3. Extended customer-caused delays beyond 90 days that make honoring original pricing commercially unreasonable
  4. Force majeure events lasting more than 90 days (as described in Section 12)
  5. Any other reason within our control that makes fulfilling your order impractical

If we cancel your order:

  • For reasons 1-4 above: You receive a full refund of your deposit, less processing fees (Section 5)
  • For reason 5 (our fault/control): You receive a full refund including processing fees

Manufacturer cancellations, bankruptcy, or failure to perform are governed by Section 2.2, and our liability is limited to your deposit amount (less any amounts already forwarded to the manufacturer).

4.6 Voluntary Refunds & No Admission of Liability

Carport Co LLC may, in its sole discretion, issue refunds in circumstances not required by this Agreement, including for customer service, scheduling issues, pricing errors, inaccurate information provided, or any other reason we deem appropriate.

Any such voluntary refund:

  • Is a courtesy, not a legal obligation
  • Does NOT constitute an admission of fault, liability, or breach of contract
  • Cannot be used as evidence against Carport Co LLC in any proceeding
  • Does NOT establish a precedent for other transactions
  • Is subject to processing fee deductions per Section 5 (unless expressly waived in writing)

By accepting a voluntary refund, you waive any claims that it implies liability and acknowledge it resolves the matter in full unless otherwise stated in writing.

Our decision to issue or deny a voluntary refund is final and not subject to challenge.

5. PAYMENT PROCESSING FEES (DEDUCTED FROM ANY REFUND)

BY PLACING YOUR ORDER, YOU EXPRESSLY ACKNOWLEDGE AND CONSENT TO THE  DEDUCTION OF PAYMENT PROCESSING FEES FROM ANY REFUND, AS THESE ARE ACTUAL THIRD-PARTY COSTS THAT CARPORT CO LLC CANNOT RECOVER

Processing fees vary by payment method:

Payment Method
Processing Fee
Domestic Credit/Debit Card
2.9% + $0.30 per transaction
International Credit/Debit Card
4.4% + $0.30 per transaction (includes 1.5% international fee)
Currency Conversion
Additional 1.0% if currency conversion is required
Instant Bank Payment
2.6% + $0.30 per transaction
ACH Direct Debit
0.8% per transaction (capped at $5.00 maximum)

Processing fees are set by third-party payment processors and are subject to change. The processing fees in effect at the time of your payment will apply to any refund calculation.

Upon request, Carport Co LLC will provide documentation of actual processing fees charged for your transaction.

6. CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS

You expressly acknowledge, understand, and agree that the following circumstances do NOT entitle you to any refund, cancellation, chargeback, or payment reversal:

  • Customer-related: change of mind, buyer’s remorse, financial hardship, sale of property, divorce, family changes, finding a lower price elsewhere, spousal disagreement, failure to return your signed order form to your sales representative in a timely manner which may have led to unnecessary delays in scheduling, etc.
  • Scheduling unavailability: you are not available on installation date for any reason, failure to prepare site or provide access, rescheduling requests after installation is scheduled.
  • Weather delays: extended lead times beyond the estimate that are caused by weather, including but not limited to snow, ice, heat, frozen ground, and storms (see Section 4.4).
  • Permit & property: choosing not to apply for a permit, HOA denial, easements/setbacks/zoning that existed before ordering, failure to address correctable permit deficiencies.
  • Order modifications for permit compliance: modification of order to meet permit requirements (size reduction, specification changes, etc.) does not qualify for a refund. Your deposit will be applied to the modified order at current pricing (see Section 3.5). Only final permit denials that cannot be reasonably remedied qualify for refunds under Section 4.3.
  • Third-party: neighbor complaints, utility conflicts, landlord denial.
  • Product expectations: minor cosmetic imperfections, color variation from photos, dimensions within industry tolerances (± 0.5 to 1.5 inches), buyer’s remorse about size/style.
  • Financial: inability to pay balance, credit denial, financing falling through.
  • Pricing disputes: price increases due to customer-caused delays beyond 90 days, material cost escalations, order modifications, or manufacturer price changes (see Section 3.5). You are not entitled to a refund simply because pricing has increased; however, you may cancel under the terms of Section 3.5 if we adjust your price.

  • Installation quality or results: dissatisfaction with installation quality, levelness, appearance, workmanship, crew conduct, or any installation-related issue. These are manufacturer responsibilities under your Sales Agreement with them (see Sections 2.5 and 7.6).

  • Manufacturer communication issues: manufacturer delays in responding, scheduling conflicts, missed appointments, or any issues arising from your direct relationship with the manufacturer (see Section 2.5).

  • Product performance: structural issues, engineering concerns, code compliance, wind/snow ratings, material quality, or any product-related concerns. These are covered by manufacturer warranty, not by Carport Co LLC (see Section 9.7).

  • Post-installation issues: warranty claims, repairs, modifications, color fading, rust, structural problems, or any issues arising after installation is complete. These must be addressed with the manufacturer (see Sections 2.3 and 9.7).

ANY REFUND REQUEST BASED ON THE ABOVE WILL BE DENIED.

7. INSTALLATION SCHEDULING & CUSTOMER RESPONSIBILITIES

7.1 Lead Time and Installation Estimates

Typical lead time: 2–6 weeks once you are ready (site prepped, permits in hand). Lead times are not guaranteed – weather, materials, and crew availability affect timing. Time to complete installation varies by project, any installation completion estimates provided by Carport Co LLC or our manufacturers are estimates only, exact installation completion time cannot be guaranteed.

7.2 Your Presence Not Required

You do not need to be present for installation. If you choose to be present and are unavailable on the scheduled date, you will be rescheduled to the next available run.

If the original lead time is missed because you requested a reschedule, you are not eligible for the 2-week delay refund (Section 4.4). The 2-week refund applies only to delays caused by Carport Co LLC or the manufacturer, not to delays caused by your own rescheduling request.

7.3 Your Site Preparation Responsibilities

You are solely responsible for:

  • Property access (driveway width, gates, obstacles)

  • Site clearing (vehicles, debris, vegetation)

  • Ground preparation (level ground, concrete pad if required)

  • Calling 811 to locate underground utilities

  • All permits and HOA approvals

  • Legal right to install on the property

Failure to prepare the site may cause delays, extra charges, or cancellation without refund.

If the installation crew arrives and determines the site is not ready (not level, obstacles present, access blocked, utilities not marked, etc.), the installation will be rescheduled to the next available date. You will not receive a refund, and such rescheduling is considered a customer-caused delay that resets any lead time guarantees under Section 4.4.

If multiple rescheduling is required due to site preparation failures, the manufacturer may charge additional trip fees or cancel your order. Any such cancellation is not a Company cancellation under Section 4.5 and does not entitle you to a refund.

7.4 Weather-Related Delays

Crews will not work in unsafe weather (severe storms, high winds, ice, extreme heat). Refunds are not offered due to reschedules caused by weather.

7.5 Installation Equipment & Telescopic Lift Requirements

Certain installations require specialized equipment (telescopic forklifts, etc.). Requirements vary by building size, site conditions, manufacturer specs, and regulations. You will typically be informed if equipment is required, but final requirements are determined by the manufacturer. You must confirm equipment needs directly with the manufacturer.

Equipment Rental Options:

You have two options to fulfill equipment requirements:

  1. Manufacturer-Provided Rental: The manufacturer may offer to rent and provide the required equipment for a fee (typically $2,000–$3,500, depending on project specifications). If you choose this option, the rental fee covers equipment availability for the scheduled installation date(s). If installation is rescheduled for any reason (including weather, site unpreparedness, or your unavailability), the rental fee does not increase, but you are responsible for the full rental fee regardless of how many days the equipment is actually used.
  1. Customer-Provided Equipment: You may provide your own telescopic forklift or other required equipment that meets the manufacturer’s specifications. If you choose this option, you are solely responsible for ensuring the equipment meets all manufacturer requirements, is available on the installation date(s), and is operated safely and in compliance with all applicable laws.

Dealer Recommendations Are Estimates Only:

Any equipment specifications, lift capacity recommendations, or rental advice provided by Carport Co LLC or its representatives are general estimates based on our experience and are not professional engineering advice. Equipment requirements vary by manufacturer, project type, site conditions, and state regulations.

You must confirm all equipment specifications directly with the manufacturer before making any rental arrangements or purchasing equipment. The manufacturer has final authority on what equipment is required for your specific installation.

No Liability for Equipment-Related Issues:

Neither Carport Co LLC nor the manufacturer is responsible for:

  • Costs incurred if you rent or purchase equipment that does not meet the manufacturer’s final specifications
  • Lost rental fees if installation is delayed or rescheduled for any reason, including weather, site issues, or your unavailability
  • Additional rental days beyond the scheduled installation date(s)
  • Equipment rental fees if you cancel your order
  • Delays caused by unavailable, unsuitable, or improperly operated equipment

Equipment rental fees are separate from your deposit and order balance and are non-refundable once the equipment is reserved, regardless of whether installation occurs.

If you provide your own equipment and it does not meet manufacturer specifications or is unavailable on the installation date, you may be rescheduled to the next available installation run and may incur additional charges. Such reschedules are considered customer-caused delays and do not qualify for the refund exception in Section 4.4.

7.6 Installation Day & Manufacturer Control

Installation is performed by the manufacturer’s crew, not by Carport Co LLC. On installation day:

Manufacturer’s Responsibilities:

  • Providing qualified installation crew
  • Bringing necessary tools and equipment
  • Installing the structure per manufacturer specifications
  • Cleanup of installation debris (per manufacturer policy)

Your Responsibilities:

  • Being available by phone (you do not need to be present)
  • Ensuring site is prepared and accessible
  • Ensuring pets are secured
  • Moving vehicles and obstacles from installation area
  • Providing access to water/electricity if needed by crew
  • Inspecting the completed installation before crew leaves

Carport Co LLC Has No Control Over or Liability For:

  • Installation crew conduct, professionalism, or appearance
  • Installation quality, methods, or workmanship
  • Crew arrival times or schedule changes
  • Damage to property during installation
  • Injuries occurring during installation
  • Disputes with installation crew
  • Installation errors or defects
  • Cleanup quality or completeness

All installation-related issues must be addressed directly with the manufacturer. If you have concerns about installation quality, crew conduct, or any installation-related matter, you must raise these with the manufacturer immediately, before the crew leaves your property.

Carport Co LLC cannot resolve installation disputes, order crew returns, or fix installation errors. These are manufacturer responsibilities under your Sales Agreement with them.

8. CHARGEBACKS & PAYMENT DISPUTES

Before initiating a chargeback, you must email [email protected] (subject: “Dispute – [FIRST NAME] [LAST NAME]”) and allow us 15 business days to resolve the issue.

If you file a false or bad-faith chargeback, we may pursue collection, including attorney’s fees and credit reporting.

Any collection lawsuit shall be brought exclusively in Delaware County, Indiana.

9. LIMITATION OF LIABILITY & DISCLAIMERS

9.1 Carport Co LLC's Limited Role

We are not the manufacturer or installer. We have no liability for product defects, installation errors, warranty service, or manufacturer insolvency.

9.2 Maximum Liability Cap

Our total liability for any claim shall not exceed the deposit amount you paid to us. If you paid in full, the liability amount shall not exceed the minimum required deposit we informed you of (typically 10% to 20%).

9.3 Exclusion of Consequential Damages

We are not liable for lost profits, property damage, emotional distress, or any indirect damages – even if we were advised of their possibility.

9.4 No Professional Advice

Any content on our website (articles, guides, FAQs, etc.) and any advice from our sales representatives (by phone, email, text, or in person) represents general information from our industry experience. This is not professional engineering, legal, architectural, construction, or expert advice.

You should always consult qualified licensed professionals (engineers, architects, contractors, attorneys, or building officials) before making decisions about your specific property or project. Reliance on any information from us – whether on our website, in articles, or provided verbally – is at your own risk.

9.5 No Warranties from Us

All services are provided “AS IS.” We disclaim all implied warranties (merchantability, fitness for particular purpose).

9.6 Indemnification

You agree to indemnify us against any claims arising from your breach of this Agreement, failure to obtain permits, unauthorized chargebacks, or code violations.

9.7 Manufacturer Product & Service Disclaimers

Carport Co LLC makes no representations or warranties regarding:

Product Quality:

  • Structural integrity or engineering of the carport/building
  • Suitability for your intended use or climate conditions
  • Compliance with local building codes or engineering requirements
  • Wind ratings, snow loads, or other performance specifications
  • Material quality, thickness, or grade
  • Longevity or durability of the structure

Manufacturer Performance:

  • Manufacturer’s ability to meet estimated lead times
  • Manufacturer’s communication quality or responsiveness
  • Installation crew skill, training, or professionalism
  • Manufacturer’s financial stability or continued operation
  • Manufacturer’s warranty service or claims handling
  • Manufacturer’s compliance with labor laws or insurance requirements

Installation Results:

  • Level or plumb installation
  • Aesthetic appearance or finish quality
  • Proper anchoring or foundation work
  • Waterproofing or weather-tightness
  • Door operation or alignment
  • Color matching or consistency

Any representations made about products, lead times, or capabilities are based on manufacturer information and are not guaranteed by Carport Co LLC. We are resellers of manufacturer products and services, not guarantors of them.

If the manufacturer’s product or service fails to meet your expectations, your recourse is against the manufacturer under their warranty and your Sales Agreement with them, not against Carport Co LLC.

10. DISPUTE RESOLUTION & ARBITRATION

10.1 Governing Law

Indiana law governs this Agreement, without regard to conflict of laws.

10.2 Arbitration Agreement

Except as provided in Section 10.3, any dispute shall be resolved by binding arbitration under AAA Consumer Arbitration Rules, before a single arbitrator in Delaware County, Indiana (or virtually with a nationwide arbitration professional).

Each party bears its own fees and costs. The arbitrator’s decision is final and binding.

BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

10.3 Exceptions (Court Allowed)

The following may be brought in court:

  • The following may be brought in court:

  • Small claims court actions (if within jurisdictional limits)

  • Collection actions in Indiana courts

  • Injunctive relief to stop chargebacks or enforce payment

10.4 Jurisdiction & Venue for Non-Arbitrable Disputes

For any court action allowed under 10.3, you agree to exclusive jurisdiction and venue in Delaware County, Indiana, and waive any objection based on inconvenient forum.

10.5 Arbitration Opt-Out Right

You have the right to opt out of the arbitration agreement within 30 days of placing your order by sending written notice to:

Email: [email protected]

Subject: “Arbitration Opt-Out – [FIRST NAME] [LAST NAME]”

If you opt out:

  • You may pursue disputes in court (subject to section 10.4 jurisdiction)
  • All other terms of this Agreement remain in effect
  • This opt-out only affects the arbitration requirement

10.6 Limitation Period for Claims

To the extent permitted by applicable law, you must bring any claim arising from this Agreement within one (1) year from the date the claim accrues, or the minimum period required by law in your state of residence, whichever is longer.

This limitation period applies regardless of whether the claim is brought in arbitration or court, and regardless of the form of action (contract, tort, statute, or otherwise).

11. COMMUNICATIONS & CONSENT

You consent to receive electronic communications (email, text, phone) from us and are responsible for keeping contact information current. Missed communications due to incorrect info or spam filters do not excuse your obligations.

Phone calls may be recorded for quality assurance. By remaining on the call, you consent to recording. Advice provided during calls or via text is governed by Section 9.4

To opt out of marketing texts: reply “STOP.”

To opt out of marketing emails: reply “UNSUBSCRIBE”.

12. FORCE MAJEURE

We are not liable for delays or failures caused by acts of God, weather, pandemics, government orders, material shortages, supply chain disruptions, labor disputes, cyberattacks, or any event beyond our reasonable control.

If force majeure lasts more than 90 consecutive days, either party may cancel. Refund (if any) equals deposit minus processing fees and costs already incurred.

13. GENERAL PROVISIONS

13.1 Entire Agreement

This Agreement, your order confirmation, and the manufacturer’s Sales Agreement constitute the entire agreement. Any oral statements contradicting this Agreement are not binding.

13.2 Amendments & Modifications

Only a written amendment signed by us or an updated version on our website (for future orders) modifies this Agreement. Oral modifications are not valid.

13.3 Severability

If any provision is unenforceable, it shall be modified or severed, and the rest of the Agreement remains in effect.

13.4 No Assignment by Customer

You may not assign this Agreement without our written consent. We may assign it freely.

13.5 Survival

The following provisions survive termination, cancellation, or completion of this Agreement:

  • Section 4 (Refund Policy)
  • Section 3.5 (Price Guarantees, Material Cost Adjustments, and Order Modifications)
  • Section 5 (Processing Fees)
  • Section 8 (Chargebacks & Payment Disputes)
  • Section 9 (Limitation of Liability & Disclaimers)
  • Section 10 (Dispute Resolution & Arbitration)
  • Section 13 (General Provisions)
  • Section 14 (Acknowledgments & Representations)
  • Any other provision that by its nature should survive

13.6 Language

This Agreement is written in English. If this Agreement is translated into any other language, the English version controls in the event of any conflict or ambiguity.

14. ACKNOWLEDGMENTS & REPRESENTATIONS

By placing an order, you acknowledge that:

  • You have read and understood this entire Agreement.

  • Deposits are non-refundable except as specified in Section 4.

  • Processing fees are deducted from any refund.

  • You consent to arbitration and waive jury trial (unless you opt out).

  • You are responsible for permits, site prep, and HOA approval.

  • We are a dealer, not a manufacturer – product warranties come from the manufacturer.

  • Any advice we provide about permits, codes, or site prep is general information only; you must consult licensed professionals.

  • If you modify your order, your deposit will apply to the modified order at current pricing, and you will pay any difference. Modifications do not entitle you to a refund unless your permit is completely denied per Section 4.3.
  • You are solely responsible for confirming equipment specifications with the manufacturer and understand that any equipment recommendations from Carport Co LLC are estimates only, not professional advice (see Section 7.5).
  • The manufacturer controls all aspects of fabrication, delivery, and installation, and Carport Co LLC has no liability for manufacturer performance, quality, or conduct (see Sections 2.5, Section 7.6, and Section 9.7).
  • You are responsible for responding to manufacturer communication and coordinating directly with them for scheduling and installation requirements (see Section 2.5).

  • You are at least 18 years old and have legal authority to enter this contract.

15. CONTACT INFORMATION

Carport Co LLC (The Carport Co)
Email: [email protected]
Phone: (888) 293-5588
Address: 9500 N Wheeling Ave, Lot 85, Muncie, IN 47304
Hours: 9am–5pm ET, Mon–Fri

16. EFFECTIVE DATE & ACCEPTANCE

16.1 Effective Date

Original Effective: January 8, 2024

Latest Revision: July 16, 2026

This version of the Terms & Conditions (dated July 16, 2026) applies to all orders placed on or after July 16, 2026. Orders placed before this date are governed by the version of the Terms in effect at the time of order placement.

16.2 How You Accept This Agreement

You accept and agree to this Agreement by ANY of the following actions:

  • Placing an order via phone, email, text, or any other method
  • Providing payment information or submitting payment
  • Signing a manufacturer order form that references these Terms
  • Initialing or checking a box acknowledging these Terms
  • Proceeding with the order process after being provided a link to these Terms
  • Accepting delivery or installation of a carport

By taking any of these actions, you confirm that:

  • You have been given reasonable opportunity to review these Terms
  • You understand and agree to be legally bound by them
  • Your acceptance constitutes a legally binding electronic signature under the ESIGN Act and UETA

17. FINAL STATEMENT

IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, DO NOT PLACE AN ORDER WITH CARPORT CO LLC.

By placing an order, you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.

This is a legally binding contract.

© 2026 Carport Co LLC. All rights reserved.